Return, Cancellation & Refund Policy

Last Updated: September 18, 2026

We want customers to understand the return, cancellation, and refund rules that apply to TorvexLab purchases. Please review this policy before placing an order.

Standard Returns

Eligible standard products may be returned within 7 days of confirmed delivery.

To qualify for a standard return, the product must:

• Be unused and uninstalled

• Be in its original condition

• Include the original packaging and included components

• Include proof of purchase or the applicable TorvexLab order number

Products showing signs of installation, use, damage, modification, wear, or missing components may not qualify for return.

Returns must be approved by TorvexLab before being shipped back.

Packages returned without prior authorization may not be accepted.

Final Sale and Non-Returnable Products

Certain products cannot be returned for change-of-mind or ordinary returns, including:

• Custom-made products

• Personalized or branded products made specifically for the customer

• Modified products

• Products that have been installed or altered

• Gift cards

• Products specifically identified as final sale before purchase

Custom or modified products that arrive damaged, defective, or materially different from what was ordered may still qualify for a remedy as described below and as required by applicable law.

Damaged, Defective, Missing, or Incorrect Products

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, is missing an item, or contains a product different from what you ordered, contact torvexlab@gmail.com within 48 hours of confirmed delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photographs or videos of the affected product

• Photographs of the packaging and shipping label when relevant

Please keep the product, packaging, and included materials while your claim is being reviewed.

After reviewing the issue, TorvexLab may provide an appropriate resolution, which may include replacement, refund, return instructions, or another remedy depending on the circumstances.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

Return Shipping

For approved returns involving a non-defective product, the customer is responsible for return shipping costs unless TorvexLab states otherwise.

Original shipping charges are generally non-refundable unless required by law or the return resulted from an error by TorvexLab.

For verified damaged, defective, missing, or incorrectly shipped products, TorvexLab will determine the appropriate resolution and will not require the customer to bear return shipping costs where TorvexLab is responsible for the error.

Restocking Fee

Approved non-defective returns may be subject to a 25% restocking fee.

The applicable restocking amount will be deducted from the refund.

A restocking fee will not be charged where prohibited by law or where the return results from TorvexLab sending an incorrect item or an item arriving damaged or defective and TorvexLab determines a return is required.

Order Cancellations

If you need to cancel an order, contact torvexlab@gmail.com as soon as possible.

Orders may be eligible for cancellation if they have not entered shipping or fulfillment. Cancellation cannot be guaranteed once fulfillment has begun.

Once an order has shipped, it cannot be canceled and must instead meet the requirements of this Return Policy to qualify for a return.

Pre-Orders and Custom Orders

Approved cancellations of pre-order or custom orders may be subject to a 25% cancellation fee, where permitted by applicable law.

Custom orders that have already entered production, modification, or personalization may not be eligible for cancellation.

Refunds

Once an approved return is received, TorvexLab will inspect the product and determine whether it meets the applicable return requirements.

If approved, the refund will generally be issued to the original payment method within 10 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed after TorvexLab confirms that your refund was issued, contact torvexlab@gmail.com.

Refund amounts may be reduced by applicable restocking fees, return shipping charges, or other deductions disclosed in this policy, except where prohibited by law.

Payment Disputes and Chargebacks

If you believe there is a problem with your order, cancellation, return, or refund, please contact torvexlab@gmail.com first so we have an opportunity to investigate and resolve the issue.

Opening a chargeback or payment dispute may cause the matter to be handled through the customer's bank, card issuer, or payment provider and may limit our ability to separately process a refund while the dispute remains active.

TorvexLab reserves the right to respond to payment disputes and provide relevant order, tracking, delivery, communication, and transaction records to the applicable payment provider.

Contacting TorvexLab first does not restrict any right you may have to dispute a transaction or affect applicable dispute deadlines.

European Economic Area and United Kingdom Customers

Where applicable consumer law provides a statutory cancellation or withdrawal right, eligible customers may exercise that right within the legally required period.

Certain products may be excluded from statutory withdrawal rights, including some personalized, custom-made, or otherwise exempt products.

Nothing in this policy is intended to limit mandatory consumer rights available under applicable law.

How to Request a Return or Cancellation

To request assistance:

1. Email torvexlab@gmail.com.

2. Include your order number and explain whether you are requesting a return, cancellation, replacement, or other assistance.

3. Include photographs or videos when the request involves damage, defects, missing components, or an incorrect product.

4. Wait for return instructions before sending a product back.

5. Follow the provided return instructions and use appropriate packaging when returning an approved product.

Do not send products to an address unless TorvexLab has provided or confirmed the appropriate return instructions.

Contact

Questions about returns, cancellations, damaged products, or refunds can be sent to:

TorvexLab
Email: torvexlab@gmail.com